The Overall Care Rating (Q51) is a key measure of client overall experience with home and
community care, including their experience with professional and personal care services.
This question asked clients:
"Overall, how would you rate the quality of your home care services?
On a scale from 0 (Worst) to 10 (Best)."
• Great – scores of 9 or 10 out of 10
• Mediocre – scores between 5 and 8 out of 10
• Unacceptable – scores between 0 and 4 out of 10
Statistically significant differences between groups are noted below.
Long-term supportive (LTS) and Maintenance (Main) clients rated their overall experience with home
and community care lower compared to acute and wellness clients. These differences are statistically significant.
Fewer long-term supportive and maintenance clients gave Great ratings, and more long-term supportive clients gave Unacceptable ratings.
Clients who live in Calgary and Edmonton Zone’s rated their overall experience with home and
community care lower compared to clients from other AHS zone’s, with fewer clients who live in Calgary
and Edmonton Zones rating their overall experience with home and community care as Great. These
differences are statistically significant.
Clients who live in rural locations reported having more positive experiences with home
and community care, followed by clients who live in urban locations, and clients who live
in metropolitan locations. These differences are statistically significant.
Clients aged 18-64 rated their overall experience with home and community care as Unacceptable more frequently when compared
to clients aged 65 and older. This difference is statistically significant.
A historical comparison of Overall Care Rating was conducted for long-term
supportive and maintenance clients aged 65 and older between 2018 and 2024.
There is no statistically significant difference between 2018 and 2024 in the
distribution of Overall Care Rating for this group.